Versand
Where we ship
We ship worldwide to the following regions:
- United States
- Canada, United Kingdom and Ireland
- Europe — Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
- Asia-Pacific and Middle East — Australia, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates
If your country is not listed, email us before ordering and we will let you know whether we can deliver there.
Shipping costs
| Region | Standard shipping | Free shipping from |
|---|---|---|
| United States | $4.90 | $59 |
| Canada, UK & Ireland | $7.90 | $79 |
| Europe | $9.90 | $79 |
| Asia-Pacific & Middle East | $9.90 | $79 |
Your exact shipping cost is always calculated and shown at checkout before you pay. All rates include tracking.
Processing time
Orders are processed and dispatched within 24–48 hours of being confirmed. Orders placed on weekends or public holidays are processed the next business day.
Estimated delivery
- United States — 5–10 business days after dispatch
- Canada, UK & Ireland — 7–14 business days after dispatch
- Europe — 8–16 business days after dispatch
- Asia-Pacific & Middle East — 8–16 business days after dispatch
Times may vary depending on carrier conditions, customs clearance, weather and peak seasons such as Halloween.
Halloween cut-off
To receive your costume before October 31st, we recommend ordering by:
- United States — October 20
- Everywhere else — October 10
Orders placed after these dates may not arrive in time.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by your country. These are not included in the price you pay us and are the responsibility of the recipient. Customs clearance can also add a few days to the delivery estimate.
Tracking
We email you a tracking number as soon as your order ships. If you have not received tracking within 3 business days, please check your spam folder and then contact us.
Packaging
Everything arrives in plain, unmarked packaging to protect your privacy.
Lost or delayed packages
All orders include loss protection. If your package is confirmed lost by the carrier, we will send a replacement or issue a full refund.
Incorrect addresses
Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped, and re-delivery for an incorrect address may incur an additional charge.
Contact
Email: support@herbalh.shop